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CONTACT US

Do you have questions regarding products, rebates, or checkout? You can chat, call, or email us at  service@bgemarketplace.com .

BGE Marketplace Support

Live Chat: Open the green "Chat" window at the bottom of your browser to be connected with a representative.
  • Ideal for quick questions and order support.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.
  • Ideal for checking order status & product questions.
  • We'll reply by the end of the next working day, often much sooner.
  • Ideal for checking order status & product questions.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.
Extended Holiday Hours: We have extended hours during our holiday promotions. See holiday-specific hours below for both our call and chat centers.
  • 11/28 (Thanksgiving): 9am-Midnight EST
  • 11/29 (Black Friday): 6am-Midnight EST
  • 11/30-12/1: 9am-9pm EST
  • 12/2-12/4: 6am-Midnight EST
  • 12/17-12/19: 9am-Midnight EST
  • 12/24 (Christmas Eve): 9am-3pm EST
  • 12/25 (Christmas Day): CLOSED
  • 12/31 (New Year's Eve): 9am-3pm EST
  • 1/1 (New Year's Day): CLOSED

BGE Billing and General

  • Phone number for BGE billing and general account information.
BGE Website: BGE.com

FREQUENTLY ASKED QUESTIONS

Overview

What is the BGE Marketplace?

  • The BGE Marketplace is an online store that facilitates the purchase of energy-saving products and services while offering instant rebates at the point of sale for certain products.

Black Friday Deals

  • Black Friday sale offers valid through Wednesday, 12/4/2019, 11:59 p.m. ET, while supplies last. Not applicable to prior purchases. Select offers may be extended. Instant rebates available exclusively to qualified BGE residential customers. Rebate limitations apply where applicable. 30-day return policy applies. Free shipping on orders over $49. Shipping restrictions may apply. If you return all or some of the merchandise, the dollar value of these promotions will not be refunded or credited to your account. May not be redeemed for cash.

How do I find products on the BGE Marketplace?

  • The BGE Marketplace currently offers a selection of the leading energy-saving products, some of which are eligible for BGE’s residential instant rebate programs. You can view each of the available products by selecting a product category from the navigation menu and by clicking on each product for more details.

How do I review a product?

  • You can add a review of a product by clicking on the product, scrolling down to “product reviews” and clicking “write a review.”
Rebates

Which products are eligible for rebates?

  • It's our goal to make upgrading your home easy and affordable. That's why most of the products on the BGE Marketplace are eligible for rebates. Below each listed product, you'll see a tag and quick description of any available rebates.
  • Customers are limited to three rebates per year for Thermostat products.
  • Thermostat rebates are $75 for qualifying thermostats.
  • Lighting rebates are between $8 and $24.

Is everyone eligible for a rebate?

    Different products have different rebate eligibility criteria, but you must first be a residential customer of BGE in the state of Maryland.   

    There are many factors that affect rebate eligibility, such as customer type (Residential, Commercial) and limits on products. Most reasons are listed below:

  • Brand new BGE customers may take up to 30 days for their rebate information to be available
  • Customer accounts may have reached a limit on certain products and will not receive rebates beyond the designated limit.
Warranty Provisions
  • All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information.
Installation
C-Wires
  • Some thermostats require a C-Wire to power the device, like the Honeywell thermostats and ecobee SmartThermostat offered on this store.
  • If you do not have a C-Wire on your existing thermostat, there are products in the market that act as an adapter (type “thermostat c-wire adapter” into your favorite search engine), or a contractor can help you install the device.
  • Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above.
Payment Information

What payment forms are accepted on the Marketplace?

  • We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Why wasn’t I able to complete my online credit card transaction?

Order Infomation

How can I view and print my online order confirmation?

  • You can view your order information using the order confirmation email we send to you.

How do I track my order?

  • The tracking information will be included in the shipping confirmation email we send to you.
  • Note: during peak seasonal and promotional periods, shipping estimates may be slightly delayed 3-5 business days. Please be on the lookout for your tracking email.

The item I bought is now on sale. Can I get a price match?

  • Because sales and promotions have strict dates set by the manufacturer, our company policy does not allow us to price match orders placed before or after the advertised sale period. We apologize for any inconvenience.

Can I cancel an order?

  • In order to get your order to you as quickly as possible, we begin processing your shipment immediately after you hit "submit". This means that unfortunately, we are unable to cancel orders for in stock items.

What if I received a damaged product?

Why is my item on backorder?

  • On rare occasions, popular products can be temporarily sold-out, but we are usually back in stock quickly. If you would like to adjust your order in the event of any delay, please contact us toll free at  +1 (833) 766-5151  or send an email to  service@bgemarketplace.com .
Privacy
Your privacy is very important to us. You can see the details of the BGE Marketplace Privacy Policy here. For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers with thermostats in this store:
Other Questions

Who runs the BGE Marketplace?

  • BGE is pleased to offer these services through our partners at Uplight. As an authorized program implementer, Uplight is responsible for all services provided through the BGE Marketplace.

SHIPPING

How are shipping fees calculated?

  • At this time, we offer free shipping on all orders over $49. For orders under $49, we offer $5 flat rate shipping.

When will my order be shipped?

  • Orders are typically shipped within 2-6 business days after the order is placed.

Are there any shipping restrictions?

  • Customers can ship to any location within the state of their service address. For all Nest orders, shipping is not available to PO boxes or military bases.

Do you offer expedited shipping?

  • At this time, we do not offer expedited shipping. You will receive a tracking number as soon as we release your order for shipping so you can track its progress.

Can items from the same order be shipped to different addresses?

  • If you need deliveries to different addresses, please place a separate order for each shipping address.

Can I reroute a package that has already been sent out to me?

  • You will receive a tracking number for your shipment as soon as we release it to the delivery company. We cannot adjust your shipping address once your order has shipped. However, you may be able to call the delivery company with your tracking number and request a reroute, but that is between you and the delivery company.

RETURNS

What is your return policy?

  • If you are not satisfied with your order, you can return it for any reason with all parts and product packaging intact within 30 days for a full refund. To initiate a return, please chat in, contact us toll free at  +1 (833) 766-5151  or send an email to  service@bgemarketplace.com .

Are there any items that I can’t return?

  • All items available for purchase on our site are eligible to be returned.

Will you provide a shipping label for my return?

  • If your return is due to a damaged/defective product or because of an error on our part, contact us and we’ll provide a pre-paid return label. For all other return reasons, the customer is responsible for the cost of the return shipping.

When will I receive my credit?

  • Once we received your returned product and verify that all parts and the product packaging is intact, we will issue a refund to your card within one business day. Please note that depending on your credit card company, a refund credit can take up to 7 days to appear on your card statement.

What if I receive the wrong product?

  • If your return is because of an error on our part, contact us and we’ll provide a pre-paid return label. Please contact us toll free at  +1 (833) 766-5151  or send an email to  service@bgemarketplace.com  and we’ll send you return instructions and the pre-paid shipping label.